Our Refund Policy...

1. Introduction

At Brihati Natural Foods Private Limited, customer satisfaction is our top priority. We strive to provide the highest quality natural food products. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the conditions and procedures for requesting refunds.

2. Eligibility for Refunds

  • Damaged or Defective Products: If you receive a product that is damaged or defective, you are eligible for a refund. Please contact us within 7 days of receiving the product.

  • Incorrect Products: If you receive an incorrect product, please notify us within 7 days of receipt to arrange for a return and refund or exchange.

  • Change of Mind: We do not offer refunds for change of mind. All sales are final unless the product is damaged, defective, or incorrect.

3. Refund Process

  • Initiate a Request: To initiate a refund request, please contact our customer service team at info@brihati.com or +91-XXXXXXXXXX with your order details and the reason for the refund.

  • Provide Proof: You may be required to provide proof of purchase and photographic evidence of any damaged or defective products.

  • Return the Product: If applicable, we will provide instructions for returning the product. The product must be unused, in its original packaging, and include all original tags and labels.

  • Approval and Processing: Once we receive the returned product and verify its condition, we will process your refund. The refund will be issued to the original payment method within 7-10 business days.

4. Non-Refundable Items

  • Perishable Goods: Due to the nature of perishable goods, we cannot accept returns or provide refunds for items that have been opened or partially consumed.

  • Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

5. Shipping Costs

  • Initial Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund.

  • Return Shipping Costs: The customer is responsible for paying return shipping costs unless the return is due to a damaged, defective, or incorrect product.

6. Late or Missing Refunds

  • Processing Time: Please allow 7-10 business days for the refund to be processed and reflected in your account.

  • Bank Delays: If you have not received your refund after 10 business days, please check with your bank or credit card company as it may take some time before your refund is officially posted.

  • Contact Us: If you have completed the above steps and still have not received your refund, please contact us at info@brihati.com or +91-XXXXXXXXXX.

7. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:

Brihati Natural Foods Private Limited
Email: info@brihati.com
Phone: +91-9572965999

We are committed to ensuring a positive experience with Brihati Natural Foods. Thank you for your understanding and support.